Checkpoint reports, live incidents and guards on post

Guards scan each checkpoint, write what they saw and attach a photo. You see every checkpoint with its time, proof, description and photo, and can send it as a report. Incidents reach your screen the moment they are sent. Required questions must be answered. If a guard leaves the site, you are told.

Version 2026-11-08 · TeamMap 3.0.54

Download PDF Sample checkpoint report Sample incident report

Before you start

An owner, admin, manager or dispatcher login. Sign in at app.teammap.co on a computer.
Guards use the TeamMap app on their phone.
The examples here are a demo site, Riverside Plaza, and one guard's night patrol.

At each checkpoint

Step 1The guard scans, writes what they saw, takes a photo

At the checkpoint, the guard scans its QR code or taps its NFC tag.
The app then asks what they saw. They cannot go on until they write it.
Then it asks for the photo. All of it goes with that checkpoint.
You choose this per checkpoint when you build the patrol.

A patrol on the guard's phone, with the scan button circled. — At the checkpoint, tap to scan.

Side door open on the phone, with what to check and the scan button circled. — What to check here, then scan.

The note box on the phone, empty, with Continue circled and turned off. — Continue stays off until the guard writes.

The note box on the phone with what the guard saw written in it, and Continue circled. — The guard writes what they saw.

The photo step on the phone, with the take photo button circled. — Then the photo.

Checkpoints scanned

Step 2Every checkpoint on the patrol

Open the patrol: in the bar on the left, click Routes, then the patrol.
Each checkpoint has its own row, in the order the guard walks them.
Under the name is what the guard is asked to check there.
Each row shows how it was proven (QR code, NFC tag or photo) and the time the guard was there.

The Night patrol at Riverside Plaza: four checkpoints, each with the time and how it was proven. — 1Scanned by QR code: Front gate: the guard scanned the QR sticker there, wrote what they saw and took a photo. The time is when they scanned it.
2Tapped by NFC tag: Loading dock: the guard held the phone to the NFC tag there, wrote what they saw and took a photo.
3Photo only: Main lobby: this checkpoint asks for a photo and a written description.
4Scanned by QR code: Parking lot: the guard scanned the QR sticker there, wrote what they saw and took a photo.

Step 3Open a checkpoint

Click a checkpoint row.
It opens beside the list: how it was proven, the time, what the guard wrote, and the photo they took there.

The checkpoint list, with Front gate circled. — Click a checkpoint.

Front gate open, with the guard's written note circled. — What the guard wrote at this checkpoint.

Front gate open, with its proof photo circled. — The photo the guard took there.

Step 4See the photo full size

Click the photo. It opens full size.
Press Esc or click the X to close it.

The proof photo from Front gate, open full size. — Click the photo to open it full size.

The checkpoint report

Step 5Download the checkpoint report

Open the patrol's menu, then Export and reports, then the report.
The PDF lists every checkpoint in order: how it was proven, the time, what the guard was asked to check, what they wrote, and the photo.

Night patrol open, with its menu circled. — Open the patrol's menu.

The patrol menu, with Export and reports circled. — Click Export and reports.

The export choices, with the patrol report circled. — Pick the report.

Step 6A report for your client

Open the client and click its patrol report tab, then pick the day.
Each round is listed with the guard, the time and the checkpoints done, with what the guard wrote at each one.
The photos the guards took are with each round.

The client Riverside Properties open, with its patrol report tab circled. — Click the patrol report tab.

The patrol report, with the list of rounds circled. — Each round, with what the guard wrote at every checkpoint, and the photos.

Step 7Download it as a PDF

Click Download and pick the client copy.
You can also have the report emailed to the client after each shift or every day.

The patrol report, with Download circled. — Click Download.

The download choices, with the client copy circled. — Pick the client copy.

Real-time incident reports

Step 8Open Incidents

Click the grid button at the top left (Browse workspace) and click Incidents.
The list of incidents opens. Keep it open: new ones come in on their own.

The top left of TeamMap, with the grid button (Browse workspace) circled. — Click the grid button at the top left.

The workspace list open, with Incidents circled. — Click Incidents.

Step 9A guard reports it, you see it at once

The guard reports the incident in the TeamMap app: what happened, where, and photos.
It shows up in your list the moment it is sent, and a New incident reported note pops up. No need to refresh.
Click it to read it.

The list of incidents, with "Broken window at the loading dock" circled at the top. — The new incident, a moment after the guard sent it.

Step 10Read the incident

The incident shows what the guard wrote, its type and priority, the site, a map, who reported it and when.
Respond within shows how long is left to respond.
It is tied to the patrol it came from, at the top left.

The incident "Broken window at the loading dock" open, with the guard's description, the site, a map and who reported it when. — What happened, where, who reported it and when.

Step 11See the incident photos

Click Files.
Every photo the guard added is there.

The incident open, with Files circled. — Click Files.

The incident's Files, with the guard's first photo circled. — The photos from the guard.

Step 12A guard cannot send an incomplete incident

Build the report your company requires, and make it required on incidents.
With your team's incident rules on, the guard cannot go on without a photo.
The report opens inside the incident form. The guard cannot go past it until the required questions are answered.
Supervisors and dispatchers logging an incident are not held to it.
The answers stay with the incident, under Reports.

The incident form on the phone, saying to add a photo before going on. — No photo yet: the guard cannot go on.

The "Incident details" report inside the incident form on the phone. — Your questions, inside the incident form.

The report in the incident form, saying to answer the required questions before going on. — Required questions empty: still cannot go on.

The incident open, with Reports circled. — Click Reports on the incident.

The incident's Reports, with the "Incident details" report circled. — The report the guard filled in.

Step 13Download the incident report

Open the incident's menu and pick the PDF.
The PDF has the description, the photos, the location, the timeline and the reports filed on it.

The incident open, with its menu circled. — Open the incident's menu.

The incident menu, with the PDF download circled. — Pick the PDF.

Custom reports

Step 14A report your team built

Build your own report templates with the questions you need: text, yes or no, choices, numbers, dates, ratings, photos, videos, files and signatures.
A guard fills it in on their phone. Open it to see each question with the guard's answer and photo, who filed it and when it was sent.
This one was filed on the night patrol, so it shows on that patrol too, under Reports.

The "Nightly site check" report filed by the guard: a choice, a written answer and a photo, and when it was sent. — Every answer the guard gave, and the photos, in your own report.

Step 15An incomplete report cannot be sent

When you build a report, mark any question Required, including a photo question.
Until every required question is answered, the guard cannot submit. The app says how many are left.

The "Nightly site check" report on the phone, not yet answered, saying how many required questions are left. — Questions left to answer before it can be sent.

Guards on post

Step 16See the guard on their shift

TeamMap tracks each guard's location while they are on shift.
Every site has a circle around it. Open the shift to see the guard and the site.

The guard's shift at Riverside Plaza, open and on post. — Each shift shows the site, when the guard clocked in and where they are.

Step 17If a guard leaves the site, you are told

If the guard walks out of the site's circle during a shift, the shift shows it and an alert goes out.
You choose how long a guard can be away before the alert goes out.

The top of TeamMap, with the bell circled. — Click the bell.

The alerts list, with the guard-left-the-site alert circled. — The guard left the site.

Good to know

How a checkpoint is proven: You pick it per checkpoint when you build the patrol: scan a QR code, tap an NFC tag, be there by GPS, or take a photo. You can ask for a written note and a photo as well as a scan.
Your company's policies: Put your rules in post orders and team rules, and guards confirm they have read them. Make your own report required on incidents.
Your team's words: Your team can rename things, so your screens may say Patrols for Routes, Checkpoint for Stop, or Site or Property for Location.

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