Your live view: a guide for clients

See the guard on duty at your property, live, and the proof the work was done.

Version 2026-11-03 · TeamMap 3.0.41

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Before you start

Your security company emails you a link to your live view.
Open it on any phone or computer. Sign in with that email.

Step 1Open your live view

Click the link in the email.
Sign in with Google, or click Email me a sign-in link.

The sign-in box for the live view, with the Sign in with Google and Email me a sign-in link buttons circled. — Two ways in. No password needed.

Step 2See your property, live

The shaded circle is your property's boundary.
Each dot is a guard on duty. Their card is on the right.

The live view: a map with a shaded circle around the property, guard dots and patrol stops inside it, and a card for each guard on duty on the right. — Your property's boundary, the guards inside it, and who they are.

Step 3Who is on duty

Their shift times, and "seen": when their phone last sent its location.

A guard's card, circled: photo, first name, shift times, when they were last seen, and patrol checks. — Only first names are shown.

Step 4Call the person in charge of your site

Call or email the person your security company put in charge of your property.

The Site lead card, circled, with a name and Call and Email buttons. — Shows when your security company names this person.

Step 5Ask for help

Click Request help, say what is happening, then Send request.
In an emergency, call 911 first.

The Request help box, circled: the property, a note under What is happening, and the Send request button. — The guards on duty for you get an urgent alert. If none are on duty, the managers do.

Step 6Photos, last 7 days

Click Photos from the last 7 days to see what the guards saw.

The Photos page, circled: a clock-in photo, a building check photo and patrol stop photos, each with the place, first name and time. — Each photo with the place, the guard's first name and the time.

Step 7Shifts and hours

Click Shifts and hours: who is coming, and when each guard really clocked in and out.

The Shifts and hours page: the next 7 days of shifts, and the Hours worked list with a total, circled. — Next 7 days of shifts, and each finished shift's hours.

How you know the work was done

Step 8The path your guard walked

The line is where the guard walked this shift, from their phone's GPS.

A close-up of the map: a line from the guard's dot out to the front gate and the loading dock and back, circled. — Out to the front gate and the loading dock, and back.

Step 9Every stop checked, with the time

Each stop the guard checks shows with its time. Green on the map means checked.

The live view with a guard's patrol checks circled: 2 of 3 stops checked, the last check time and place, and the check before it. — 2 of 3 stops checked; the last at the loading dock.

Step 10A photo at clock-in

If your security company asks, each guard takes a photo of themselves at their post to clock in.

A guard's card with their clock-in photo circled. — Who clocked in: the guard in uniform, at their post.

Also checked for you

A guard leaves your property: Your security company is alerted (after 5 minutes away, unless they change it).
Clock stops when away: If turned on, a guard's worked time stops while they are off your property.
Site QR code: If turned on, a guard must scan your property's own code to clock in or out.
Clock-in place: Where the phone was at clock-in is saved. A clock-in away from your property is flagged to your security company.
"I'm OK" checks: Guards tap I'm OK on a timer (on by default). A missed tap alerts the managers.
Not moving: If turned on, a guard who stops moving is asked sooner if they are OK.
SOS button: Holding it alerts the whole team. If nobody answers, it alerts them again.
Team rules: If your security company writes rules, each guard must agree in the app first.
Times: Clock and patrol times are set by our server, so a wrong phone clock can't change them.

Emails you can get

Live view link: When your live view is shared with you.
Guard arrived: When a guard clocks in at your property.
After each round: Stops checked and any missed.
After each shift: Hours, patrols and misses.
Daily or weekly report: Hours on duty, patrols, photos and anything missed. It can also show if a guard left.
Incident reported: What happened, how urgent it is, and who reported it.
Turning them on: Your security company picks yours. Each report has an Unsubscribe link.

If something looks wrong

No guard showing: Nobody is clocked in at your property, or the guard is more than 1 km away.
"No live location right now": The guard's phone has no signal.
"Not updating": Check your internet, then reload the page.
"isn't on the list": Click Use a different account, and use the email your security company has.
"This live view has ended": Ask your security company to share it again.
When does it end?: The date is at the bottom of the live view.

Questions, or want TeamMap set up your way? Book a demo or contact us, and we will customize your account.

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Also checked for you

A guard leaves your property

Your security company is alerted (after 5 minutes away, unless they change it).

Clock stops when away

If turned on, a guard's worked time stops while they are off your property.

Site QR code

If turned on, a guard must scan your property's own code to clock in or out.

Clock-in place

Where the phone was at clock-in is saved. A clock-in away from your property is flagged to your security company.

"I'm OK" checks

Guards tap I'm OK on a timer (on by default). A missed tap alerts the managers.

Not moving

If turned on, a guard who stops moving is asked sooner if they are OK.

SOS button

Holding it alerts the whole team. If nobody answers, it alerts them again.

Team rules

If your security company writes rules, each guard must agree in the app first.

Times

Clock and patrol times are set by our server, so a wrong phone clock can't change them.

Emails you can get

Live view link

When your live view is shared with you.

Guard arrived

When a guard clocks in at your property.

After each round

Stops checked and any missed.

After each shift

Hours, patrols and misses.

Daily or weekly report

Hours on duty, patrols, photos and anything missed. It can also show if a guard left.

Incident reported

What happened, how urgent it is, and who reported it.

Turning them on

Your security company picks yours. Each report has an Unsubscribe link.

If something looks wrong

No guard showing

Nobody is clocked in at your property, or the guard is more than 1 km away.

"No live location right now"

The guard's phone has no signal.

"Not updating"

Check your internet, then reload the page.

"isn't on the list"

Click Use a different account, and use the email your security company has.

"This live view has ended"

Ask your security company to share it again.

When does it end?

The date is at the bottom of the live view.